All about Voice Calling

This page briefly discusses all you need to know about sending and receiving SMS messages through the Hive 5 App and desktop CRM dashboard.

  • Only pay for what you use

  • Credits are not time sensitive

  • Half the price of other major CRMs

  • Useable within workflows

" SMS is highly effective with open rates of 98% compared to email which has only 20%-30% open rates "

Prerequisites

Before you can send and receive SMS text messages you will need to purchase an online toll-free or local phone number through Hive 5. This same number can also be used for voice calls (inbound and outbound), MMS as well as whatsApp to have an all-in-one easy to use number for your business.

Toll-free numbers cost $2.15 per month and Local numbers cost $1.15 per month.

As of August 31st 2023, all online numbers (10DLC) that send SMS and MMS messages to U.S. phone numbers need to register for A2P (application-to-person). This fairly complex process is made easy using the Hive 5 A2P setup wizard.

Easily buy your new number within the Hive 5 console.

How SMS messages are "measured"

It is important to note that SMS messages are sent via one of two different methods depending on what you type in your SMS.

1) If you only use standard letters and numbers in your message, you will have up to 160 characters to use for a single message (also called a segment). If you go over 160 characters, you will be charged for 2 messages, over 320 characters and you will be charged for 3 messages and so on.

2) If you use one or more special characters such as an emoji in your SMS message, it will use a different method to send your SMS. The difference is that now you only have 70 characters to use per message (segment). If you use 71 characters you will be charged for two messages, 141 you will be charged for 3 messages and so on.

So be careful in using special characters such as emojis 😎 as you will only get 70 characters per message

If you wish to test how many segments your message may have, you can use this Twilio Calculator. Add an emoji or other special characters and see how it changes the encoding type and number of segments for the same amount of characters.

Pricing Hive 5 SMS

You only pay for what you use, SMS credits do not expire on the Hive 5 system.

  • US Local & Toll Free numbers

    • Outbound SMS: $0.0158 / segment

    • Inbound SMS: $0.0158 / segment

    • $10usd will get you about 635 single messages/segments

Price Comparison

Other CRM systems such as Active Campaign use a monthly subscription and unused SMS messages do not roll over, they are lost and effectively your price per message goes up.

  • Active Campaign comparison:

    • 1000 SMS for $21 = $0.021 / segment

    • Over 28% more expensive than Hive 5 SMS

    • Even more savings as unused credits expire every month with Active Campaign

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Bonuses

When you sign up for a Hive 5 online toll-free or local number with SMS capabilities, you have an infinite number of automations at your finger tips. For example,

  • Missed Call Text Back

    • Out of hours or busy and you miss a call? Don't loose that potential client - Hive 5 will automatically send a custom SMS message saying "sorry we missed your call, how can we help?"

  • Website Chat Widget

    • Our chat widget links directly to the potential clients SMS and a conversation is started meaning if they leave the website, you still have contact.

  • Welcome Message

    • We can link to your payment processor, when a new purchase is made, we can open communication via SMS and thank them for their order.

  • Review management

    • When a person has used your service, you can send them an automated message asking how it went and a link to review you.

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